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Terms & Conditions (Eloziny)
General Terms and Conditions (GTC)
Effective Date: [01.08.2026]
Contact Us
If you have any questions regarding these Terms and Conditions, please contact us through the contact information provided on the Eloziny website.
Introduction
Welcome to Eloziny. These General Terms and Conditions (“Terms”) govern your use of the Eloziny website and all purchases made through our online store. By accessing our website or placing an order, you agree to be bound by these Terms.
About Eloziny
Eloziny is an online fashion store offering clothing, handbags, shoes, accessories, perfumes, and other fashion-related products.
Eligibility
To place an order, you must be at least 18 years old or have the permission of a parent or legal guardian.
Products
We strive to ensure that all product descriptions, images, sizes, and prices are accurate. However, slight variations in colour may occur due to differences in screen displays. Product availability is subject to stock.
Orders
All orders are subject to acceptance and availability. After placing an order, you will receive an order confirmation by email. Eloziny reserves the right to cancel or refuse any order if fraud, pricing errors, or other issues are suspected.
Prices and Payments
All prices are displayed in Swiss Francs (CHF) unless otherwise stated. Payment must be completed before an order is processed. We accept the payment methods displayed during checkout.
Secure Payments
Eloziny is committed to providing a safe and secure shopping experience. All payments made through our website are processed using secure, encrypted payment systems to help protect your personal and payment information. We work with trusted payment service providers that use industry-standard security measures, including SSL (Secure Socket Layer) encryption, to safeguard online transactions. Eloziny does not store customers’ full payment card details on its servers.
Shipping and Delivery
Orders are processed as quickly as possible. Delivery times are estimates and may vary depending on destination, customs processing, courier delays, or other circumstances beyond our control.
Returns and Refunds
Customers may request a return in accordance with our Returns and Refund Policy. Returned items must be unused, in their original condition, and returned within the stated return period. Certain items, such as personalised products or opened beauty products, may not be eligible for return.
Intellectual Property
All content on the Eloziny website, including logos, images, designs, graphics, product descriptions, text, and trademarks are the property of Eloziny and may not be copied, reproduced, distributed, or used without prior written permission.
User Responsibilities
You agree not to misuse the website, interfere with its operation, upload malicious software, or engage in unlawful activities while using our services.
Limitation of Liability
Eloziny shall not be liable for indirect, incidental, or consequential damages arising from the use of the website, products, or services, except where liability cannot be excluded under applicable law.
Privacy
Your personal information is processed in accordance with the Eloziny Privacy Policy. By using our website, you consent to the collection and processing of your information as described in that policy.
Changes to These Terms
Eloziny reserves the right to update or modify these Terms at any time. The latest version will always be available on our website. Continued use of the website after changes have been published constitutes acceptance of the updated Terms.
Governing Law
These Terms are governed by the laws of Switzerland. Any disputes arising from these Terms shall be subject to the competent courts in Switzerland, unless mandatory law provides otherwise.
🌍 Shipping Information
We ship orders internationally from Switzerland using trusted courier services.
🇪🇺 Europe (Germany, France, Italy, Spain, Austria, etc.)
Standard delivery: 2 – 5 business days
Express delivery: 1 – 3 business days
🇬🇧 United Kingdom
Standard delivery: 3 – 6 business days
Express delivery: 1 – 3 business days
🇺🇸 United States
Standard delivery: 4 – 8 business days
Express delivery: 2 – 5 business days
🌍 Africa (including major cities such as Lagos, Accra, Nairobi, Johannesburg)
Standard delivery: 5 – 10 business days
Express delivery: 3 – 7 business days
Remote areas may require additional delivery time of up to 14 business days.
📦 Additional Information
Delivery times are estimates and may vary depending on customs clearance and local postal services.
Orders are processed within 1–2 business days before dispatch.
Tracking information is provided for all shipments.
📄 Terms & Conditions (Eloziny)
- Overview
These Terms and Conditions govern the use of the Eloziny website and the purchase of products from our store.
By accessing our website or placing an order, you agree to these terms. - Eligibility
To use this website and make purchases, you must:
Be at least 18 years old, or have permission from a parent or guardian
Provide accurate personal and payment information - Products & Availability
All products are subject to availability
We reserve the right to update or discontinue any product at any time
Product images are for illustration purposes; actual items may slightly vary in color or appearance - Pricing & Payments
All prices are displayed in CHF (Swiss Francs) unless stated otherwise
We accept secure online payments including:
Credit/Debit Cards
PayPal
Other payment methods shown at checkout
Payment must be completed before order processing begins - Order Processing
Orders are processed within 1–2 business days
Once an order is placed, you will receive a confirmation email
We reserve the right to cancel orders in case of payment issues or stock errors - Shipping
We ship internationally from Switzerland
Delivery times vary by destination (see Shipping Policy page)
Tracking information is provided for all orders - Returns & Refunds
Returns are accepted within 14 days of delivery
Items must be unused, unworn, and in original packaging
Refunds are processed after inspection
Shipping costs are non-refundable unless the item is faulty or incorrect - User Responsibilities
Customers agree not to:
Use false information when placing orders
Attempt fraudulent transactions
Misuse the website or interfere with its functionality - Intellectual Property
All content on this website (brand name, logo, images, designs, product content) belongs to Eloziny
You may not copy, reproduce, or use any content without permission - Limitation of Liability
Eloziny is not responsible for:
Delays caused by customs or shipping carriers
Indirect losses or damages resulting from the use of our products
Technical issues beyond our control - Changes to Terms
We may update these Terms & Conditions at any time. Updates will be posted on this page. - Contact
For questions regarding these terms, please contact us via our official support email.